Discover the science behind a new world of work.
MHR has been at the cutting edge of HR, payroll, and finance for more than four decades. In that time, we've kept our independence, always operating with stability in mind. We don't just pioneer some of the best platforms on the market, we keep supporting and iterating on them, constantly investing in the future of people and finance software. We think with the long term in mind.
Why MHR? Because we take the time to focus on what matters most. People. Through our systems and the services surrounding them, we empower people to do their best work, and organisations to be as effective as possible. That's what we mean by enabling sustainable high performance for our customers.
Over 1,400 clients, from SMEs to large multinational corporations, have benefitted from our technology and expertise. We are proud to:
Millions of employees paid
We pay 2.8 million people around the world, always ensuring they get their pay on time, every time. We speed up pay cycles, and are trusted to handle this core process for organisations of every size.
Never settling for second place
We reinvest 20% of our profits right back into our systems, keeping them on the cutting edge of the industry. We'll never settle for a 'that'll do' mindset, but always find ways to innovate and grow to meet your current and future needs.
Building teams that last
40% of our employees have been with us for over 10 years. We work together to create an environment where employees want to grow with us, driving progress and making the world of work better for everyone.
In it for the long haul
With a 98% customer loyalty rating, we deliver results that you can count on every time. From great customer service outcomes to improved efficiencies, we think with the long term in mind, which leads to better results across the board, all managed sustainably.
MHR: The timeline
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24/7 customer support
Service Cloud is our 24/7 online customer portal, which will help you become an expert in our systems with a range of additional resources. Alternatively, our service desk is available Monday to Friday, 9 am-5 pm to answer any questions and resolve any issues you might have.
MHR Assist
When you have projects with high demand and not enough resources to make it work, MHR Assist can help. Our team provides support and training in as little as 15-minute bursts, helping you get the details you need to make the most out of your system.
Customer success
As partners, we succeed when you succeed. Our team of dedicated customer success experts will ensure everyone at your company gets the best possible experience, embedding your software into their day-to-day. Through adoption events, support packages, and our registered practitioner programme, they set you up for long-term success.
Accessibility built in, not bolted on
Our goal is to ensure our products comply with WCAG 2.2 AA standards. But let’s face it, shouldn’t that be what every company is doing? Here at MHR, our commitment goes beyond simple compliance. Discover what else we’re doing to support our commitment to accessibility.
Accessibility champions
Leading this journey are our internal accessibility champions – passionate employees dedicated to raising awareness, providing guidance, keeping on top of legislative standards and ensuring accessibility remains a top priority throughout development.
Knowledge is power
Building a culture of accessibility requires everyone to be on board. We are committed to fostering this by creating and delivering internal training programs on accessibility. These sessions equip our wider business with the skills needed to understand accessibility.
Local charities
We regularly collaborate with local charities that specialise in supporting people with disabilities. These partnerships provide meaningful insights into the specific needs and challenges faced by users and allows us to tailor our accessibility efforts to create a more significant impact.
Industry-leading organisations
To achieve our ongoing accessibility goals, we have partnered with Level Access, a leading third-party accessibility specialist. This collaboration ensures that we uphold the highest standards for accessibility.
Customer collaboration
The true measure of success lies in the experiences of our customers, who play an integral role in our accessibility journey. We actively work with customers to identify areas for improvement and ensure we address their specific needs.
Automated scans
We run automated Lighthouse accessibility scans every two weeks at the WCAG 2.2 AA level across People First. This allows our internal development teams to promptly discover and address any issues.
Recognised by other experts
We leave nothing to chance and we're renowned for our meticulous approach. It's helped us pick up gold standards in industry accreditations. We're proud of the work we've done and the work we continue to do to keep MHR at the cutting edge of our industry.
We're formally recognised by HMRC through their Payroll Assurance Scheme. We're also an official Microsoft Partner thanks to our expertise in data and all things Azure. You can also rest assured that all your data is secure with us thanks to our ISO9001 and ISO/IEC 27001 accreditation.
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FAQs
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Our main office can be found in Ruddington, Nottingham, England. However, we provide services and solutions for customers around the world, including Ireland and the USA.
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MHR is owned by Mr John Mills, who serves as Group Chairman. His daughter, Jessica Mills, was appointed as Chairman of MHR International in 2021.
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Our objective is to ensure that People First aligns with the WCAG 2.2 guidelines, which encompass a broad spectrum of disabilities, including:
- Visual impairments: This includes individuals who are blind, have low vision, or have colour blindness.
- Auditory impairments: These guidelines address the needs of individuals who are deaf or hard of hearing.
- Motor impairments: WCAG 2.2 provides guidance to ensure that individuals with motor disabilities, such as paralysis or tremors, can navigate and interact with web content effectively.
- Cognitive impairments: The guidelines aim to make web content accessible to individuals with cognitive disabilities, such as dyslexia, ADHD, or intellectual disabilities.
- Speech impairments: WCAG 2.2 includes provisions to accommodate individuals with speech impairments who may rely on alternative input methods or assistive technologies.
- Neurodiversity: This category encompasses a wide range of conditions, including autism spectrum disorder (ASD), attention deficit hyperactivity disorder (ADHD), and other neurological differences.
Age-related disabilities: The guidelines also address the needs of older adults who may experience age-related impairments, such as reduced vision, hearing loss, or cognitive decline.
Overall, WCAG 2.2 aims to ensure that web content is accessible to individuals with diverse abilities, providing equal access to information and services online.
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Everyone deserves equal access to our solutions. At MHR, accessibility isn't an afterthought; our commitment starts with our design process. We view accessibility as a journey, one where we strive to create inclusive experiences from the beginning.
Our design principles are:
- For all – our designs are accessible to all our users, including users with disabilities.
- Useful – our designs serve the needs of our target audience.
- Easy – we aim to make People First easy and enjoyable to use across both mobile and desktop devices.
- Informal – our application uses informal and non-technical language, so we provide a more personal and less intimidating experience.
- Clean – our visual style is clean, simple, and easy to understand.
- Fast – we aim to provide a fast and effortless experience with quick loading times.
