MHR UK Privacy Policy

1. Introduction

MHR is committed to ensuring your privacy and the protection of your personal data.

This notice explains the processing that MHR undertakes in relation to your personal data to help you to understand how we collect, process, and protect your personal data.

2. Our Role

MHR is the “Data Controller” for the personal data that is covered by this notice. We will process your data in line with all applicable laws including the Data Protection Act 2018, the General Data Protection Regulations (GDPR) 2016 and the UK GDPR.

3. Our lawful basis for processing your data

We only process data where we have a lawful reason to do so, we rely on a number of legal bases to do this:

  • Contract: This is where we process your information to fulfil a contract, we have with you or your employer, to deliver products and services.

 

  • Consent: Where you give us permission to use your data for a particular purpose, for example for marketing our products or services.

 

  • Legitimate Interests: This is where we rely on our business interests to process personal data. Generally, this is to provide you with information about our products and services that we believe will be of interest to you.

 

  • Legal Obligation: This is where we have a statutory or other legal obligation to process your information such as in the investigation of a crime. 

 

MHR may disclose personal data and information if it is required to do so by law, Court order, or for the prevention of fraud or crime, or if we believe it is necessary to defend the rights, property or personal safety of the MHR website or its visitors.

4. What data we collect about you and how we use it

This section deals with the different personal data that we collect, what we use it for and who we use to process that data.

The personal data that we process includes your name, your business email address, and your job title.

 

  • Marketing – website: We collect personal data directly from you when you request a download of a report from our website, or you request a demo of one of our systems, via one of our contact forms.  We use this information to market to you based on our legitimate interest. You can unsubscribe at any time should you decide that you don’t wish to hear from us.

 

Your data is processed by us using our CRM platform hosted by Salesforce.

 

  • Marketing – Events: There are two ways that we may collect personal data from you at an event either through the scanning of your badge or the collection of your details on an online form. We use this information to follow up on your interests and provide information about other products and services that we believe will be of interest to you. This is done with your consent or based on our legitimate interest, and you can unsubscribe at any time should you decide that you don’t wish to hear from us.

 

Your data is processed by us using our CRM and Marketing platforms hosted by Marketo and Salesforce.

 

  • Marketing – Tele-sales: We use data brokers to provide leads for our telesales team to contact. These leads will provide us with your name, your business email address, and your job title together with the company that you work for.

 

We process this data on the basis of our legitimate interest, and you can unsubscribe at any time or ask us to remove you from our contacts list.

 

Your data is processed by us using our CRM and Marketing platforms hosted by Marketo and Salesforce.

 

  • Recruitment: If we receive your CV, this is likely to contain sensitive or ‘special category’ personal data.  Although this does not form part of any initial contract with us, this, and other relevant personal data that you provide, or that we ask you for, is a necessary step prior to entering into any future contract with MHR.  No decisions will be made solely by automated decision-making (including profiling).  A separate privacy notice will be made available to you as part of the recruitment process, a copy of this can be found on our careers page[CM1] .

 

  • Customer Portal / Service Management: We process information about you such as your name, job title and business email address in order to fulfil our obligations under the contract that we have with your employer to provide the support for the products and services that your company has purchased. 

 

Our customer portal is hosted by Salesforce.

5. Cookies

While you are using this website we may use cookies and collect other information (such as IP addresses and type of internet device) regarding your browsing activity.  This information is used to assist us in evaluating, developing, and improving this website.  We do not use this information to attempt to find out the identities of those using our website.

 

On your first visit to our website, you will be presented with the option to accept or decline our use of cookies. You can change your mind here [LH2] .

Cookies Settings

6. Behavioural Advertising

We use cookies were allowed to facilitate behavioural advertising.

We may use your Personal Information to provide you with targeted advertisements, through your use of other platforms this is controlled by you via the links below. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at:

http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by following the links provided by the platform you are engaging with. Common links include:

 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  https://optout.aboutads.info/?c=2&lang=EN

7. How long do we keep your data?

We will retain your personal data for as long as it is necessary for any contract you have, or may have had, with MHR or until you unsubscribe from any notifications that you have been receiving.  Once any personal data is no longer needed, it may be fully anonymised and used for analytical purposes.

8. Security

We apply appropriate security controls to the access, use and storage of the data that you provide to us. This is evidenced by our achievement of certification to recognised security standards and our use of external providers to validate our controls.

9. Your rights

Under the Data Protection Legislation in the UK and EU you have rights over the use and retention of your data. For detailed information about these rights please visit www.ico.org.uk / www.dataprotection.ie

 

  • Right of Access: You have the right to request a copy of the data that we hold about you. We may ask you to provide evidence of your identity before we release this information.

 

  • Right to Rectification: If you think any of your personal data is incorrect you may request for it to be updated

 

Right to erasure (also known as the right to be forgotten) and the right to restriction of processing.

You can ask us to stop processing your data in certain circumstances.

 

  • Right to data portability: Only applicable where we process your data on the basis of your consent

 

Rights with regard to automated decision-making including profiling.

 

We do not use your personal information to make automated decisions, we may profile you for marketing purposes, but this is at an organisation level and you can request that we remove your personal information from our database by unsubscribing from our marketing activity

 

  • Right to withdraw consent: where we rely on your consent for processing your personal data you can withdraw that consent at any time.

 

10. Other Sites

This website may contain links to other third-party websites. These third-party websites are not owned or controlled by MHR, and we accept no responsibility for their content, their privacy policies or how they treat information obtained from their users.

11. International Transfers

Your personal data may be processed outside of the EEA and in such cases, MHR ensures that any such processing only takes place under contract with the correct security and compliance measures in place to ensure that your privacy and data protection rights continue to be protected.

12. Contact us

If you want to know anything about how we process your data or you want to make a complaint about how we process your data, please contact us

 

Data Protection Officer

MHR International UK Limited

Ruddington Hall

Loughborough Road

Nottingham

NG11 6LL

 

Telephone 0115 945 6000

 

The Data Protection Officer may be contacted directly by sending an email to dpo@mhrglobal.com

 

Data Protection Officer

MHR Celtic Limited

Block B

Maynooth Business Campus

Straffan Road

Maynooth

Co. Kildare, W23 W5X7

Ireland

 

Telephone +353 (0)15413778

 

The Data Protection Officer may be contacted directly by sending an email to dpo@mhrglobal.com

 

If you remain dissatisfied, then you should contact the Information Commissioner’s Office

 

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

www.ico.org.uk

 

Data Protection Commission

21 Fitzwilliam Square South

Dublin 2

DO2 RD28

Ireland

 

www.dataprotection.ie

 

13. Disclaimer

This website is mainly targeted at the UK, EU and EEA markets, visitors from other jurisdictions should be aware that we operate within the requirements of the (UK) GDPR and relevant UK and Member state legislation.

 

We take our responsibilities to children and young people under the age of eighteen under online privacy laws very seriously. The Website is not intended for use by any persons in this age group and anyone under 18 is requested not to share any personal data through the Website.