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Services and support

Customer consultancy and support

We're here to help you when you need it

Expert advice, guidance and consultancy support

With businesses growing and changing all the time, it’s important your software grows with you.

Keep up to date with product releases, find new ways to automate your processes and let us help you configure new functionality to ensure you’re always getting the most value from your MHR products and services.

Whatever you need, we're here to help.

We can help you with:

  • Improving your processes for greater time and cost efficiencies

  • Consultancy to upgrade your MHR systems and processes

  • Working with you on-site or remotely to support your team

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Services and support

How can we support you?

We understand that sometimes our customers may need extra support in maintaining or updating their MHR products and services - that's where we can help.

Immediate support

Our customer portal Service Cloud (open 24/7), and technical helpline Service Desk (operating Monday to Friday during working hours), are available to all of our customers providing a wealth of knowledge, advice, training bookings, and technical specifications

MHR Assist

Our service provides rapid remote consultancy for all our products when you need it. We can help with system administration and configuration, security set up, and advice on new releases to ensure you're getting the most value from your systems

On-site consultancy

One of our qualified team will visit your site and work with your teams to implement new solutions or significantly upgrade existing ones, ensuring your systems can progress alongside your organisational growth

Bite size consultancy

On site or remotely, our consultants can provide additional resources to help you make small system or process changes to reduce pressure on your teams, ensure your processes area as efficient as possible and avoid the need for an in-house specialist

Get in touch for your free, no obligation quote.

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Pensions review

Outsource your payroll or pensions

We can take care of your end-to-end payroll processing, from pensions to payslips. You can outsource as much or as little of your processes depending on where you need to make cost efficiencies or free up resources. We can also provide emergency payroll support to improve your disaster recovery planning.

Our automated processes ensure our team not only offers the services you need but go above and beyond to add value and help our customers. We're always available when you need us.

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Business continuity

Business continuity

All organisations experience times when administrative resources are limited and project demands are high, leaving unwanted skills gaps and sudden, problematic pauses to critical business processes. Whether you need a safety net or expert advice, we’re on hand when you need us to give support.

Bite Size Consultancy offers remote consultancy on demand. We can help with short-notice configuration work, information on software releases and general advice as part of a small package.

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MHR Assist

Immediate assistance

When you need an extra pair of hands, whether its to configure new requirements, cover long-term absence or solve immediate technological fixes, our series of Assist Services are there to help covering our core products – iTrent, People First and Analytics.

Our Assist packages are designed with flexibility in mind, starting from six hours per year. This means that whatever you need, we have you covered. If you use all your hours, no problem, you can just add more.