MHR Assist

Expert product support when you need it

Get immediate, remote support from our team of experts

We recognise that all organisations will experience times when system administration resource is
limited, project demands are high, or in-house teams do not have specific knowledge about niche areas and need a bit of extra guidance.

You’ve bought our products, they’ve been implemented, but with platforms that are regularly updated and new features regularly released, you need to ensure you're always getting the maximum value from your solution.

The MHR Assist service for our software products is available to do just that – our team can provide that extra pairs of hands to help you with configuration, technical changes or expert guidance.

What is MHR Assist?

MHR Assist is designed to give you support and training with your platforms when you need it
Available on demand, our teams can give assistance in as little as 15-minute bursts
Our team of experts can help you to complete tasks quickly, so you can focus on your business
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MHR Assist services

MHR Assist gives you access to a team of experts, who are ready to help with advice, support and guidance when you need it. We can help you with:

Bespoke configurations

We can help you set up or change workflow setups, user calculations, absence and pensions scheme and batch job configuration

Technical consultancy

Our team can support you with ad-hoc consultancy, including advice on new releases, queries about Business Objects and post upgrade actions

System administration

We can check your security set ups, the configuration of absence scheme rules, custom cards and screens and terms and conditions

Payroll queries

We can offer advice on the best way to automate payroll processing, costing and holiday pay

Training

We can offer remote training to ensure your teams are up to date on the best ways to use your systems for the greatest value

HR Advice

We can offer HR Advice for your teams when they have queries or need additional support, as well as provide policy and documentation support

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Remote assistance when you need it

You may need to configure changes to your pension scheme, pay calculations or absence reporting, or you may not know how to set up something new. Regardless of your query our expert team can support you with advice and guidance, as well as knowledge transfer, to ensure you get the best from your platform.

With MHR Assist, you can use our remote consultancy and training services in as little as 15-minute blocks, to help you turn a 30-minute job into a five-minute job.

Find out more

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Consultancy to support you

As well as our Assist programme, we offer a range of different consultancy services, from optimising your system to maximise your value, to a full strategic review of your HR and payroll to transform the way you work.

Our team of expert consultants are on hand to offer both remote and onsite consultancy services, depending on your requirements.

Find out more

FAQs

How many MHR Assist hours can I buy?

You can buy blocks of either 10, 30, 60, 120 or 180 hours with a 10-hour bolt on available, which means you can buy a block of 60 and add an extra 10 hours.

What happens if I use all my MHR Assist hours?

If you use all your hours, no problem, you can just add more.

What is the minimum amount of support time I can get?

The minimum session length is 15 minutes and there is no maximum time.

How long do I have to use my MHR Assist hours?

We ask that you use all of your service hours within a 12-month period.

How quickly will MHR respond to my query?

We’ll be in touch with you in less than 24-hours and often sooner than that depending on the support you require.

I already have access to the MHR Service Desk and Service Cloud, why would I need MHR Assist?

MHR’s Assist service works alongside your existing Service Desk and Service Cloud support to provide a 360° support package that is on hand when you need it. It has been designed to offer you additional support over and above our standard services.

"MHR has been instrumental in our success. They made insightful and practical interventions, challenging stakeholders to question the status quo which helped us develop more effective solutions much faster than we could have originally hoped for."

City of London Corporation

We use Assist to bridge the knowledge gap in our support structure required to maintain the day to day running of our system. The reassurance it gives us is invaluable. We would very definitely have floundered on many of the cases we called Assist for, not because we do not have keen capable staff, but because many of the issues are complex. Many or even most are solved internally, we always look at issues first and refer to the knowledge base and manuals before calling, but there is absolutely no substitute for experience and that is what MHR Assist brings to the party. We would recommend MHR Assist and would rate the service 10/10.

Gareth Roberts, ClwydAlyn