Expert advice, guidance and consultancy support
With businesses growing and changing all the time, it’s important your software grows with you.
Keep up to date with product releases, find new ways to automate your processes and let us help you configure new functionality to ensure you’re always getting the most value from your MHR products and services.
Whatever you need, we're here to help.
We can help you with:
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Improving your processes for greater time and cost efficiencies
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Consultancy to upgrade your MHR systems and processes
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Working with you on-site or remotely to support your team
![Services and support](/sites/default/files/styles/full_width_image_mobile/public/2020-06/Support_1662291409.jpg?itok=eB2XHdfS)
How can we support you?
We understand that sometimes our customers may need extra support in maintaining or updating their MHR products and services - that's where we can help.
Immediate support
Our customer portal Service Cloud (open 24/7), and technical helpline Service Desk (operating Monday to Friday during working hours), are available to all of our customers providing a wealth of knowledge, advice, training bookings, and technical specifications
MHR Assist
Our service provides rapid remote consultancy for all our products when you need it. We can help with system administration and configuration, security set up, and advice on new releases to ensure you're getting the most value from your systems
On-site consultancy
One of our qualified team will visit your site and work with your teams to implement new solutions or significantly upgrade existing ones, ensuring your systems can progress alongside your organisational growth
Bite size consultancy
On site or remotely, our consultants can provide additional resources to help you make small system or process changes to reduce pressure on your teams, ensure your processes area as efficient as possible and avoid the need for an in-house specialist
Get in touch for your free, no obligation quote.
![Pensions review](/sites/default/files/styles/image_text_mobile/public/2020-06/Pension%20review_1439756474.jpg?itok=g9-F1fEr)
Outsource your payroll or pensions
We can take care of your end-to-end payroll processing, from pensions to payslips. You can outsource as much or as little of your processes depending on where you need to make cost efficiencies or free up resources. We can also provide emergency payroll support to improve your disaster recovery planning.
Our automated processes ensure our team not only offers the services you need but go above and beyond to add value and help our customers. We're always available when you need us.
![MHR Assist](/sites/default/files/styles/image_text_mobile/public/2020-07/MHR_Assist_308069615.jpg?itok=_fIdlO3_)
Immediate assistance
When you need an extra pair of hands, whether its to configure new requirements, cover long-term absence or solve immediate technological fixes, our series of Assist Services are there to help covering our core products – iTrent, People First and Analytics.
Our Assist packages are designed with flexibility in mind, starting from six hours per year. This means that whatever you need, we have you covered. If you use all your hours, no problem, you can just add more.
From the blog
![a lady with glasses on sitting at a desk with a desktop. happy after learning more about cybersecurity with MHR.](/sites/default/files/styles/blog_teaser_extra_wide/public/2024-07/MHR%20Blog%20Header%20-%20Embracing%20the%20Benefits%20of%20AI%20Securely.jpg?itok=7f9K3grt)
26 July 2024
Cyber Security: four trends to watch
Over the next few months, we’ll be addressing the latest topics, trends, and developments in the cyber security industry and their impact on the workplace. In this introductory post, we…
![a lady holding her face.](/sites/default/files/styles/blog_teaser_extra_wide/public/2024-07/MHA%20-%20Blog%20Headers%20sick%20note%20culture-02.jpg?itok=Oh3w6LJE)
24 July 2024
‘Sick note culture’: The culture mistakes making your employees ill
Sickness absence rates have hit their highest levels in a decade . According to the CIPD, the average rate of employee absence stands at 7.8 days per employee per year…
![a lady on an ipad, managing her payroll processes in the manufacturing industry through People First Payroll software.](/sites/default/files/styles/blog_teaser_extra_wide/public/2024-07/Payroll%20software%20for%20manufacturing.jpg?itok=qj3c1jHf)
19 July 2024
The role of Payroll Software in Manufacturing
Yes, they should at least consider it. Payroll errors can be extremely costly and can lead to fines. When you have a large team – and lots of staff –…