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Newport City Council Case Study

Newport City Council is the governing body for Newport, Wales.

Challenges

Before partnering with MHR, the council was dealing with paper files and a clunky, manual system that was labour-intensive. With MHR’s solutions and continued support, they have been able to streamline their processes and drive digital transformation throughout the organisation. 

Solution

Their partnership with MHR marked a shift to a modern, digital-first system that empowers managers and employees and eliminates the need for paper payslips or files. A digital-first approach has also saved the organisation time and money in the long run, aligning with the council’s wider corporate plan. 

Key benefits

  • Streamlined recruitment and onboarding process for candidates, allowing the council to attract top talent  
  • Employee self-service has led to better engagement  
  • Time and cost savings after moving from a paper-based system to a digital one 
  • Continued support and a long-lasting partnership with MHR 

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