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ICAEW represents the interests of accountants in England and Wales. They employ people in the UK and internationally as well as supporting students as they qualify.


ICAEW were looking to change their payroll providers and desired an outsourced payroll service to improve accuracy.  

ICAEW also wanted a streamline and HR function to improve their employee and manager self-service functionality, reducing admin requests which would save time within the HR department. 



iTrent met all the requirements ICAEW were looking for, the system meant an end to double entry of data, previously a task for both HR and payroll. Claire Murray, HR Systems Manager stated “iTrent can be adapted to what we need as a business, with real time data that HR and payroll can work on together. We find that really helpful, and it saves lots of time.” 

Benefits ICAEW saw:

  • Flexibility and easy access
  • Reduces HR admin
  • Simplifies employee personal HR admin tasks
  • Positive implementation experience
  • Reduction in employee queries
  • Centralisation of training events