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Watford Borough Council and Three Rivers District Council

Watford Borough Council (WBC) and Three Rivers District Council (TRDC) needed a solution capable of supporting the councils as they navigated a period of significant change with a flexible, agile workforce.


WBC and TRDC wanted a modern, integrated HR and payroll system that would bring reduced costs, an intuitive web-based interface, and significant reductions in admin time.  

They were focused on improving reporting capabilities and gaining increased efficiency through self-service functionality.



iTrent was an obvious solution due to its scalability. The new reporting functionality helped teams make more informed decisions and increased accuracy.  

Rupal Thakkar stated “We have a fabulous working relationship with MHR. The system itself is intuitive and very easy to use. We’ve seen a positive impact on payroll accuracy. I am impressed all around.” 

Benefits WBC and TRDC saw:

  • Flexible and easy to use
  • Positive implementation process 
  • Talent management  
  • Increased accuracy
  • Increased efficiency