8 January 2024

MHR in retail: a review of 2023

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2024 has arrived, but it’s only fitting to take a last few moments to reflect on 2023. MHR has made incredible strides in the retail space, reinventing and adjusting our offerings to suit the market, with huge strides made in the retail sector in particular.

In this blog, we’re delving into MHR's yearly activity in the retail sector, focusing on retail analytics events and pivotal changes in managing people through HR software. 

Retail analytics 

One of the standout features of MHR's engagement with the retail sector in 2023 has been our emphasis on retail analytics. We’ve been offering cutting-edge analytics tools to provide retailers with a deeper understanding of consumer behaviour, market trends, and operational efficiency. That helps give performance a boost and gives retail businesses better resilience against sudden changes.  

Our retail analytics events created a central knowledge-sharing platform for some top industry leaders, sparking discussion about the latest trends, success stories and ensuring more people became aware of some fantastic solution options. We regularly saw themes such as predictive analytics for inventory management, customer journey optimization, and personalised marketing strategies take centre stage. 

People management in retail 

Retailers regularly flag up people management as one of their key concerns for their HR teams. They’re often faced by unique challenges involving shift scheduling, a combination of employment contracts and different skill requirements that other industries simply don’t need to worry about to the same degree. That’s why MHR made some significant enhancements to their HR software, so it will now integrate seamlessly with retail specific functionalities.  

Key features of MHR's HR software for retail include robust scheduling tools, talent acquisition modules, and performance analytics tailored to the demands of the industry. The software's intuitive interface empowers HR professionals to streamline processes, optimise staffing levels, and enhance employee engagement. 

AI-driven predictive analytics have also been incorporated, which has proven to be a real gamechanger. This helps retailers to anticipate staffing needs based on historical data, seasonal fluctuations, and market trends. This not only ensures optimal staffing levels but also contributes to improved customer service and operational efficiency. 

As if this wasn’t enough, our HR software now boasts advanced employee engagement tools designed specifically for the retail environment. Features such as real-time feedback mechanisms, performance recognition, and tailored training programs enhance employee satisfaction and contribute to talent retention—which is essential when you remember the industry is plagued by high turnover rates. 

Adapting to change 

Retail employees tend to work flexibly, and their HR needs are also flexible. That’s why MHR has made a point to integrate more mobile-friendly solutions where possible. This helps employees access solutions on the go, no matter where they’re based. 

This adaptability aligns seamlessly with the evolving nature of retail work, where agility and responsiveness are paramount. 

Final Thoughts 

In conclusion, MHR's yearly activity in the retail sector in 2023 has been nothing short of transformative. From pioneering retail analytics to redefining people management through state-of-the-art HR software, MHR has cemented its position as a trailblazer in the retail technology landscape.  

Want to find out more? Contact one of our team of experts today

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