Challenge
Devon County Council implemented iTrent in 2019, after deciding their previous solution needed an upgrade to allow them to move to a self-service culture.
However, the pension provider they were with couldn’t effectively share information monthly. They needed a solution that would fully integrate with iTrent and ensure accurate monthly information was shared.
Solution
MHR’s Pension Data Service (PDS) was an all-encompassing solution, with advanced automation that addressed the reporting challenges associated with 170-plus pension formats.
PDS allowed Devon County Council to integrate historical data to deliver 100% accuracy. This gave them to reassurance they needed to share monthly information in an automated manner, reducing the amount of time taken, minimising HR employees involvement and ensuring accuracy.
Benefits Devon County Council saw:
- Positive implementation process
- Flexible access
- Efficiency
- Enhanced user experience
- Reduces admin tasks
