Challenges
Nottingham City Transport was looking to the future, running a fleet of nearly 300 buses, while managing 1,000 employees and 45 million customer journeys a year.
The biggest challenge was moving away from old, time-consuming paper-heavy systems. The organisation needed to adapt and change to be fit for the 21st century while putting the passengers first, and embracing state-of-the-art iTrent software to manage HR, payroll, finance and analytics processes has been fundamental to the company's progress.
Solution
Managers have been freed up to concentrate on core goals, like investing in training quality drivers and delivering a reliable service to customers.
As NCT’s finance director Rob Hicklin says: "We’ve changed the business massively over the last 20 years, and technology and MHR have played a huge part in that."
- People data is now collected in one easily accessible place, freeing managers to focus on core goals
- The onboarding process is fully electronic with simple software that showcases company culture to new employees
- Data and reporting times have been reduced from three or four hours to 20 minutes
- Fully integrated with existing technology, helping reduce admin, cost, time and errors
- Regular meetings with MHR and MHR Assist services provide great ongoing support
