MHR Service Level Agreements

The relevant Service Level Agreement ("SLA") for your MHR software and services can be found on this page. The software and services you have through us can be found on your MHR Order Document or an equivalent document that outlines what you have procured from us.

Please note, that we may update these SLA documents from time to time for the purposes of service improvement, and any such changes will not reduce the level of service you receive nor materially change your obligations.

Service Level Agreements

Analytics Products and Services SLA

This Service Level Agreement defines the Services provided and managed regarding the Analytics Products and Services.

Data Archiving Solution Outbound SLA

This Service Level Agreement defines the Services provided and managed regarding the Data Archiving Solution Outbound.

Hosted Cloud Services SLA

This Service Level Agreement defines the Services provided and managed regarding the Hosted Cloud Services.

iTrent BACS and Payslips Service SLA

This Service Level Agreement defines the Services provided and managed regarding the iTrent BACS and Payslips Service.

iTrent Emergency Payroll Service SLA

This Service Level Agreement defines the Services provided and managed regarding iTrent Emergency Payroll Service.

Learn Now Subscription SLA

This Service Level Agreement defines the Services provided and managed regarding the Learn Now Subscription.

Learning Management System SLA

This Service Level Agreement defines the Services provided and managed regarding the Learning Management System.

Managed Payroll Service

This Service Level Agreement defines the services provided and managed regarding the Managed Payroll Service.

Managed Payroll Service - Guernsey

This Service Level Agreement defines the services provided and managed by the Company to the Customer.

Managed Payroll Service - IOM

This Service Level Agreement defines the services provided and managed by the Company to the Customer

Managed Payroll Service - Jersey

This Service Level Agreement defines the services provided and managed by the Company to the Customer.

MHR Assist SLA

This Service Level Agreement defines the Services provided by the Company regarding MHR Assist.

MHR Retained Consultancy Service

This Service Level Agreement (SLA) defines the Services provided by the Company, which are delivered to the Customer for the service hours purchased.

P11D Service SLA

This Service Level Agreement defines the Services provided and managed regarding the P11D Service.

P11D Submission Only Service SLA

This Service Level Agreement defines the Services provided and managed regarding the P11D Submission Only Service.

P46(car) Service SLA

This Service Level Agreement defines the Services provided and managed regarding the P46(car) Service.

Payroll Processing Service SLA

This Service Level Agreement defines the Services provided and managed regarding the Payroll Processing Service.

Pension Admin Service (PAS) SLA

This Service Level Agreement defines the Services provided and managed regarding the Pension Admin Service (PAS).

People First BACS Service SLA

This Service Level Agreement defines the Services provided and managed regarding the People First BACS Service.

People First Managed Payroll Service SLA

This Service Level Agreement defines the services provided regarding the People First Managed Payroll Service.

People First SLA

This Service Level Agreement defines the services provided and managed regarding People First.

ROI Managed Payroll Service SLA

This Service Level Agreement defines the services provided and managed regarding the ROI Managed Payroll Service.

ROI Transactional Service SLA

This Service Level Agreement defines the services provided and managed regarding the ROI Transactional Service.

Transactional Service SLA

This Service Level Agreement defines the services provided and managed regarding the Transactional Service.

MHR's Service Level Agreement