Do you need technical support or guidance?
Navigating HR, payroll, and finance systems can be daunting - there’s a multitude of options and many potential pitfalls. Our experts make the process painless, with:
- Troubleshooting for specific features / use cases
- New platform onboarding support
- Training for new users
- Advice on upgrades and new integrations
- Best practice guidance
Support built around you
Whether you’re searching for your first HR, payroll, and finance solution or looking for an upgrade, it’s easy to get overwhelmed with options. Our team of experts work with you to identify key considerations, shortlist options, and advise on the technical support required to ensure success.
Everyone has heard stories of failed implementations and missed deadlines; the right level of support makes a critical difference. Our light-touch, standardized templates can get you using your new system in no time - or our fully outsourced option takes the pressure off your people.
Unlock the full value of your HR, payroll, and finance systems
How we can support your business
Our priority is to operationalize your system fast. With industry blueprints, developed to standardize workflows, elements, calculations, and schemes, we deliver a faster, smoother implementation - with room to integrate and meet specific needs.
Total project management
Our fully outsourced option means sees MHR drive the change management process for you. A dedicated project manager keeps things on track, our consultants deliver the implementation, with training to ensure teams seamlessly adopt new systems.
First-class service doesn’t stop with implementation. MHR Assist post-implementation support helps you harness the full potential of your new system. Speak with our experts - in 15-minute increments - for technical consultancy, system administration, and security reviews.
Service and Support
Service Cloud is your 24/7 online customer portal: access training and product guides, or raise support cases with MHR’s experts. Alternatively, our Service Desk provides support over the phone from Monday to Friday 9am – 5pm (EST time).
Frequently Asked Questions
Our standard implementation option is a lighter-touch approach that is ideal for organizations that have the resources and expertise to manage some of the implementation process themselves. Our total project management option is a fully outsourced approach that is ideal for organizations that need more support or simply don’t have the time and resources to manage the process internally.
MHR Assist is our post-implementation support service that is designed to help you maximize the value of your new system. MHR Assist provides you with access to our experts for technical consultancy, system administration, and security reviews.
You can purchase MHR Assist hours in increments of 10, 30, 60, 120, or 180 hours. Additionally, you can buy a 10-hour bolt-on to any of these blocks, giving you the flexibility to customize your support package to your specific needs.
If you use up all of your MHR Assist hours, you can easily purchase more to ensure that you always have the support you need.
MHR Assist offers a minimum session length of 15 minutes, with no maximum time limit. This means you can receive the assistance you need for as long as it takes to resolve your issue.
MHR Assist hours are valid for a period of 12 months from the date of purchase. This gives you ample time to utilize your support package and maximize its value.
You can expect a response from MHR within 24 hours, and often sooner depending on the complexity of your support request. Our team is committed to providing prompt and efficient assistance to ensure your business operations remain uninterrupted.
MHR Assist complements your existing Service Desk and Service Cloud support by providing an additional layer of personalized and comprehensive assistance. It's designed to offer you access to our expert team for more in-depth support requirements that go beyond the scope of our standard services.
Service Cloud is our 24/7 online customer portal. You can access advice, training, product guides, and knowledge articles, and raise technical issues and support cases for MHR's experts to address. Service Desk provides technical support over the phone to customers from Monday to Friday 9am – 5pm (EST time).
Our support services are designed to be flexible depending on what you need help with – as such, the pricing of these services depends on the level of support required. We can provide support for any problem, for any business, regardless of size – get in touch with our team to discuss what will work best for your needs.
Change management is the systematic approach to managing and implementing organizational change. It encompasses a range of strategies and processes designed to guide an organization through the adoption of new ideas, processes, or technologies, with the aim of minimizing disruptions and ensuring the desired outcomes are achieved.
At MHR, we provide comprehensive change management support to our customers, assisting them in navigating the complexities of organizational transformation. Our services encompass planning, communication, training, and implementation phases, ensuring a smooth and successful change process.
Effective change management is crucial for organizations to thrive in the face of new challenges. It allows them to embrace new opportunities, respond to market shifts, and implement innovative solutions, all while maintaining employee engagement and minimizing disruptions.
The right change management consultants can play a pivotal role in guiding organizations through this process. Their expertise and experience help navigate the complexities of change, ensuring that the organization emerges stronger, more resilient, and better equipped to adapt to future challenges.
Of course! MHR offers training and ongoing support for your new HR, payroll or finance system. Our team of dedicated experts can provide you with the training and support you need to get the most out of your new system.
Here are some of the specific training and ongoing support services that we offer:
- Onboarding training: MHR offers onboarding training for all our systems. This training is designed to help you get up and running quickly and easily with your new system.
- Advanced training: Once you’ve got to grips with the basics, MHR can help you learn more about the features and functionality of your new system.
- Custom training: We can also provide custom training to meet specific needs. This training can be tailored to your organization's workflow and processes.
- Ongoing support: Finally, our Service Cloud and Service Desk are there to support with any technical issues, whenever you need.
In addition to these specific training and ongoing support services, MHR also offers a variety of resources to help you get the most out of your new system. These resources include:
- User guides: All our systems include detailed instructions on how to get the most value you can.
- Knowledge hub: This is our library of resources for all things HR, payroll, and finance. As well as information about our systems and new features, you can also find best practice guidance, topical articles, and how-to guides.
To get started with specialist support, simply contact us and let us know how we can help. We will then assign you a dedicated support consultant who will work with you to understand your needs and provide you with the assistance and guidance you need.