Service and support
Navigating your organizational systems alone can be overwhelming. But you don’t have to handle it by yourself. Our team of experts can help you every step of the way. From setup to ongoing support, our business consultancy services ensure you get the most out of your systems.
How we help
Get in touch 24/7
When you need help, you shouldn’t have to wait. MHR support options are designed to give you the answers you need, fast.
Need help outside of business hours? No problem. Our Service Cloud portal is available 24/7, so you can access training, raise support tickets and find answers to common questions.
MHR Assist
MHR Assist is built to keep your system performing at its best, long after the initial setup. Need help solving a specific issue or just want to check in? We’re here to help.
MHR Assist offers on-demand support in focused 15-minute sessions. It covers questions on topics as wide-ranging as fixing issues, optimizing your systems and security reviews.
End-to-end support
We’re here to find what works best for your business. We’ll help you pinpoint your unique needs and plan a smooth launch that fits them.
We make things simple. When it’s time to implement your new system, you’ll be up and running quickly.
FAQs
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MHR Assist is our post-implementation support service that is designed to help you maximize the value of your new system. MHR Assist provides you with access to our experts for technical consultancy, system administration, and security reviews.
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You can purchase MHR Assist hours in increments of 10, 30, 60, 120, or 180 hours. Additionally, you can buy a 10-hour bolt-on to any of these blocks, giving you the flexibility to customize your support package to your specific needs.
If you use up all of your MHR Assist hours, you can easily purchase more to ensure that you always have the support you need. MHR Assist hours are valid for a period of 12 months from the date of purchase.
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You can expect a response from MHR within 24 hours, and often sooner, depending on the complexity of your support request. Our team is committed to providing prompt and efficient assistance to ensure your business operations remain uninterrupted.
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MHR Assist complements your existing Service Desk and Service Cloud support by providing an additional layer of personalized and comprehensive assistance. It's designed to offer you access to our expert team for more in-depth support requirements that go beyond the scope of our standard services.
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Service Cloud is our 24/7 online customer portal. You can access advice, training, product guides, and knowledge articles, and raise technical issues and support cases for MHR's experts to address. Service Desk provides technical support over the phone to customers from Monday to Friday 9am – 5pm (EST time).