Coronavirus support

Here to support you when you need it most

The Covid-19 crisis brought many challenges for businesses. Shifting entire workforces to remote working, dealing with furlough and keeping business culture alive. As we continue to deal with uncertainty and what is becoming the new norm, there are still significant challenges that you will have to face.

MHR has several solutions to help you not only with ongoing guidance and support, but with services to help you with business continuity and save costs.


The UK Government has announced new regulations that mean people advised to self-isolate due to COVID-19 Coronavirus will be entitled to SSP from the first day (instead of the fourth) of absences beginning on or after 13th March 2020.

There is a hotfix for iTrent versions 10.34.01 and 10.35.00 available, which means that SSP can be calculated from the first day of absence.

This will be done for all absences related to the Coronavirus. These are marked with the text COVID-19. We will ship a standard COVID-19 absence reason, but you can create your own if you wish. In addition, you can add extra text after the 'COVID-19'. For example, 'COVID-19 self-isolation' You can have multiple absence reasons relating to COVID-19, as long as they start with COVID-19, processing from day 1 of the absence will be performed.

You can add the message to the Company News carousel on ESS and MSS so your employees are kept up-to-date of any business activities or messages.

MHR is operating as "business as usual”, therefore you can report/discuss any issue you have through your usual channels, i.e. your Customer Relationship Manager or the Service Desk, or get in touch via our website. If you wish to ensure you are covered why don’t you check you are signed up to our iTrent Assist Programme.

Absolutely. You can still book training and please contact your Project Manager, Customer Relationship Manager, or to discuss your preferred dates.

Our HR and payroll experts are here to help you during COVID-19.

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