Coronavirus support
Here to support you when you need it most
The Covid-19 crisis brought many challenges for businesses. Shifting entire workforces to remote working, dealing with furlough and keeping business culture alive. As we continue to deal with uncertainty and what is becoming the new norm, there are still significant challenges that you will have to face.
MHR has several solutions to help you not only with ongoing guidance and support, but with services to help you with business continuity and save costs.
Podcast: COVID-19 Furlough update
Listen to MHR Experts Stuart Price, Product Owner, and Neil Tonks, Legislation Manager, discuss the latest update to the Furlough scheme.
Podcast: COVID-19 Job Support Scheme update
The Coronavirus Job Retention Scheme introduced in March 2020 was designed to provide support to employers whose businesses had been severely affected by the virus by allowing them to furlough employees and initially recover 80% of wage costs from the government.
The scheme, which was due to end on 31st October 2020 has now been extended throughout November's second national lockdown.
Once furlough ends, it will be replaced by the Job Support Scheme. This was announced by Chancellor, Rishi Sunak on 22nd October in response to feedback from companies who had been adversely impacted by the regional higher tier structures.
The new schemes are:
- Job Support Scheme (Open) (JSS Open)
- Job Support Scheme (Closed) (JSS Closed)
The schemes are designed to protect viable jobs in businesses who are facing lower demand over the winter months to help keep their employees in employment.
Watch our podcast update or download your free guide to the new COVID-19 Job Support Schemes below.
Business continuity
Your organisation doesn’t need to face the stress of stretched resources on its own when you partner with MHR. You can be confident that our team is there when you need it.
We can provide a variety of services and solutions to support your organisation through the unpredictable, ensuring your business can continue its operation with minimal disruption.
Self-service options
In times of crisis, it's inevitable that you will be inundated with questions from employees.
Our products include self-service options so that employees can keep on top of their HR and payroll while staying connected to their managers.
We also offer HR chatbots to support your team by answering employee questions, providing information and documents all in real-time.
MHR Assist
MHR Assist provides remote consultancy, training and support across all our products when you need it. We can help with system administration, security set up, advice on new releases and system configuration, to ensure you’re always getting the most value from your systems.
The Assist service can be purchased in 10-hour blocks and taken in as little as 15-minute blocks.
HR advisory services
Our HR Advisory service is designed to provide fast and efficient HR advice to organisations who do not have an internal HR team. The service includes a review of your existing contract of employment and your employee handbook and template letters, forms and policies as appropriate.
Payroll continuity
We can take care of your end-to-end payroll processing from pensions to payslips. You can outsource as much or as little of your processes depending on where you need to make cost efficiencies or free up resources. We can also provide emergency payroll support to improve your disaster recovery planning.
FAQs
The UK Government has announced new regulations that mean people advised to self-isolate due to COVID-19 Coronavirus will be entitled to SSP from the first day (instead of the fourth) of absences beginning on or after 13th March 2020.
There is a hotfix for iTrent versions 10.34.01 and 10.35.00 available, which means that SSP can be calculated from the first day of absence.
This will be done for all absences related to the Coronavirus. These are marked with the text COVID-19. We will ship a standard COVID-19 absence reason, but you can create your own if you wish. In addition, you can add extra text after the 'COVID-19'. For example, 'COVID-19 self-isolation' You can have multiple absence reasons relating to COVID-19, as long as they start with COVID-19, processing from day 1 of the absence will be performed.
You can add the message to the Company News carousel on ESS and MSS so your employees are kept up-to-date of any business activities or messages.
MHR is operating as "business as usual”, therefore you can report/discuss any issue you have through your usual channels, i.e. your Customer Relationship Manager or the Service Desk, or get in touch via our website. If you wish to ensure you are covered why don’t you check you are signed up to our iTrent Assist Programme.
Absolutely. You can still book training and please contact your Project Manager, Customer Relationship Manager, or customer.training@mhr.co.uk to discuss your preferred dates.
