MHR Assist

Expert product support when you need it

Get immediate, remote support from our team of experts

You’ve brought our products, they’ve been implemented when you suddenly find that you need additional work carrying out, but you have limited resources in house.

Every organisation has experienced occasions when they would benefit from an extra pair of hands, whether it’s to configure new processes, cover long-term absence or fix tech issues.

The MHR Assist service for our software products, iTrent and People First, is available to do just that – in fact anything you need to get the most out of our products.

What is MHR Assist?

MHR Assist is designed to give you support with your platforms when you need it
Available on demand, our teams can give assistance in as little as 15-minute bursts
Our team of experts can help you to complete tasks quickly, so you can focus on your business

MHR Assist services

MHR Assist gives you access to a team of experts, who are ready to help with advice, support and guidance when you need it. We can help you with:

Bespoke configurations

Workflow setups, user calculations, absence and pensions scheme and batch job configuration

Technical consultancy

Ad-hoc technical consultancy, advice on new releases, post upgrade actions and issues with processing information

System administration

Security set ups, the configuration of absence scheme rules, custom cards and screens and terms and conditions

Payroll queries

Payroll processing, costing support and holiday pay

Assistance for iTrent

You may need to configure changes to your pension scheme, pay calculations or absence reporting, or you may not know how to set things up. Regardless of your query our expert team can support you with advice and guidance, as well as knowledge transfer, to ensure you get the best from the platform.

Assistance for People First

Getting it right the first time and every time keeps your HR team and workforce productive, engaged, and on top of everything. We can support you with implementation, ongoing configuration and how to get the best out of the latest functionality. Whatever you need our team are there for you.

FAQs

How many MHR Assist hours can I buy?

You can buy blocks of either 10, 30, 60, 120 or 180 hours with a 10-hour bolt on available, which means you can buy a block of 60 and add an extra 10 hours.

What happens if I use all my MHR Assist hours?

If you use all your hours, no problem, you can just add more.

What is the minimum amount of support time I can get?

The minimum session length is 15 minutes and there is no maximum time.

How long do I have to use my MHR Assist hours?

We ask that you use all of your service hours within a 12-month period.

How quickly will MHR respond to my query?

We’ll be in touch with you in less than 24-hours and often sooner than that depending on the support you require.

I already have access to the MHR Service Desk and Service Cloud, why would I need MHR Assist?

MHR’s Assist service works alongside your existing Service Desk and Service Cloud support to provide a 360° support package that is on hand when you need it. It has been designed to offer you additional support over and above our standard services.

"MHR has been instrumental in our success. They made insightful and practical interventions, challenging stakeholders to question the status quo which helped us develop more effective solutions much faster than we could have originally hoped for."

City of London Corporation